Retail Customer Service and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

In short

As a Retail Customer Service and Returns Associate at IKEA, you will ensure accurate transactions, provide excellent customer service, and build customer loyalty. This part-time role involves working nights and weekends in a dynamic retail environment.

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders.
Records information accurately for improvements.
Meets customer needs, solves problems independently, and escalates when necessary.
Builds loyalty by ensuring a positive customer journey.
Builds emotional connections through meaningful and empathetic interactions.
Provides a simple and efficient handout experience in Full Serve Hand Out (FSHO).
Offers and sells services during the handover process.
Provides a simple and smooth returns and exchange experience.
Collects high-quality data for follow-up during returns.

Requirements

Must be able to work nights & weekends.
Must have the ability to work 12-20 hours per week.

Desired Qualifications

A job at IKEA is so much more than home furnishings.
Join our team and start a better life for yourself.
We are a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers.
Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
We’re a bunch of people who are truly passionate about people!

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)

Skills

Customer ServiceRetail

#Customer Relations#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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