Quality Developer - Category Contract Logistics, IKEA Supply Chain Operations
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Responsibilities
- Establish a single source of truth for quality, including KPIs and Power BI reporting for service provider performance.
- Benchmark performance across the network to identify best practices and create improvement plans.
- Define clear standards for handling, exceptions, returns, and deviations, including escalation paths.
- Develop training materials and build competence in quality management for business teams and service providers.
- Secure appropriate handling materials at optimal cost and quality.
- Represent IKEA as a trusted business partner towards service providers.
- Undertake other assigned projects within the category.
Requirements
- Solid knowledge of logistics operations, warehousing, and distribution, with an understanding of handling processes and damage origins.
- Deep understanding of quality management in an outsourced environment, measuring performance factually and driving improvement through partners.
- Proficiency in data analysis and reporting, including building Power BI reports and challenging data quality.
- Proven ability to design and implement usable KPIs, working methods, and standard operating procedures.
- Experience developing training material and building competence across diverse audiences and cultures.
- Strong presentation and communication skills with the ability to influence stakeholders without formal authority.
- Self-driven, curious, highly organized, and capable of managing multiple priorities and driving change.
- University degree in a relevant field (logistics, engineering, economics, or business).
- Fluent in English.
- At least 7 years of relevant experience, including influence beyond your own unit.
Desired Qualifications
- Experience with IKEA Supply Chain is a plus.
- Experience leading cross-functional, cross-cultural initiatives is a plus.
Benefits
- Lead your assignment in a diverse team.
- Partner with world-class service providers.
- Drive continuous improvement in logistics.
- Explore development and career opportunities through regular conversations with your manager.
- Support for learning from mistakes.
Skills
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…
Company
IKEAJob Posted
6 days ago
Expires
in 1 week
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Bucharest, Romania
Qualification
Applicants
Be an early applicant
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