Program Manager - Installation Support
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management
In short
As a Program Manager for Installation Support in Austin, TX, you will be the primary coordination lead for a strategic customer account, responsible for planning and executing complex equipment installations and service delivery. This role requires strong cross-functional coordination, customer communication, and schedule management to ensure successful product deployment within the semiconductor industry.
Responsibilities
- Serve as the primary program coordination lead for a strategic customer account.
- Plan, coordinate, and drive execution of equipment installation, start-up, upgrade, and service delivery activities.
- Focus on cross-functional coordination, customer communication, schedule management, risk mitigation, and successful product deployment.
- Communicate installation and deployment schedules, resource requirements, and logistics readiness across service, engineering, manufacturing, and supply chain.
- Monitor program progress and communicate status, risks, and key deliverables to internal and external stakeholders.
- Lead installation and deployment programs to achieve on-time customer acceptance and successful system start-up.
- Ensure alignment between customer schedules and product delivery commitments.
- Coordinate installation, commissioning, and customer acceptance activities.
- Drive issue resolution, escalation management, and risk mitigation.
- Provide program governance, milestone tracking, and executive status reporting.
- Support the execution of high-visibility customer programs.
Requirements
- Qualified to degree level or equivalent experience.
- Prior semiconductor industry experience.
- Prior experience coordinating complex semiconductor equipment installations, customer deployments, and program management in a field environment.
- Highly collaborative with demonstrated ability to coordinate across engineering, service, manufacturing, logistics, and customer organizations.
- Ability to analyze information, identify key issues, and report clearly and accurately.
- Technically minded, able to quickly grasp concepts in areas outside own prior experience.
- Ability to deliver to tight deadlines on multiple concurrent projects.
- High level of proficiency in Microsoft Office, including Microsoft Project using Office 365.
- Personal composure under pressure and experience operating under challenging circumstances.
- Flexible working approach.
- Proficient in English.
Benefits
- Benefits package including health and wellness programs, retirement savings, and employee assistance.
- Strong retirement 401k plan with matching.
- Paid family leave, paternity/maternity leave, and other benefits for a healthy work-life balance.
- Access to global training, mentorship, and career progression pathways.
- Individual learning opportunities, world-wide job opportunities, or technical training from our academy.
#program management#installation support#customer accounts#equipment installation#start-up#service delivery#cross-functional coordination#schedule management#risk mitigation#product deployment#stakeholder engagement#customer communication#semiconductor industry#field environment#Microsoft Project#Microsoft Office#Office 365
Company
Atlas Copco Group
Job Posted
4 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Austin, United States
Qualification
Bachelor
Applicants
Be an early applicant