The Job

Program Manager I, IN Easy Ship

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management

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In short

Amazon Seller Services seeks a Program Manager for its India Easy Ship operations to drive improvements in seller experience and supply chain efficiency. This role involves analyzing data, identifying defects, performing root cause analysis, and leading initiatives to enhance operational excellence and delivery experience, requiring a Bachelor's degree and 3+ years of experience.

Responsibilities

  • Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Identify patterns of defects to build initiatives for reducing defects at scale.
  • Pull data, perform deep-dives, and conduct root-cause analysis.
  • Lead initiatives to identify and eliminate root causes of defects to improve the delivery experience.
  • Provide business updates during weekly/monthly/quarterly reviews.
  • Communicate with stakeholders to share updates, resolve blockers, and deliver programs on time.
  • Work within various time constraints to meet critical business needs.
  • Systematically escalate problems or variances to relevant owners and follow through on resolutions.

Requirements

  • 3+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Desired Qualifications

  • Knowledge of Lean principles and DMAIC methodology
  • Experience in MS Access and SQL
  • Experience in requirement gathering and ability to write clear and detailed requirement documents
  • Master's degree or equivalent
#Easy Ship#Amazon Seller Services#program management#supply chain#operations#last mile delivery#customer experience#seller experience#data analysis#root cause analysis#process improvement
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Qualification

Bachelor, Master

Applicants

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