Product Specialist - Pune
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Atlas Copco India is seeking a Product Specialist in Pune to provide after-sales technical support for Power Technique products, handle warranty claims, and conduct training for field service engineers and customers. The role requires 5-8 years of aftermarket/field service experience, preferably in the construction or mining industries, with knowledge of air compressors and engines. This is an on-site, full-time position with a focus on customer satisfaction and continuous improvement.
Responsibilities
- Provide quality after-sales technical support to Regional Service teams & customers for all Power Technique products.
- Offer on-site technical support for complex issues, inspections, and critical breakdown cases.
- Coordinate with Product Companies, ENGINE team, and field service teams to resolve technical problems.
- Support Sales and Marketing teams with product positioning, trials, and customer engagements.
- Handle warranty claims for all Power Technique products.
- Analyze failures, concerns, and trends, and share feedback with Product Companies.
- Implement ECBs, SB & Technical Changes at field level.
- Conduct technical training programs for field service engineers, dealers, operators, and maintenance teams.
- Manage competency grading systems for Service Engineers.
- Support parts planning and critical component availability.
- Support regions in conducting Road shows and Service camps.
Requirements
- 5-8 Years’ experience in handling Aftermarket / Field service.
- Good knowledge on Air compressors, Engines.
- Excellent communicator with an open-minded attitude.
- Energetic, enthusiastic and experienced in meeting process centric and operational efficiency.
- Excellent eye for details and quality.
- Structured with a strong organizational sense.
Desired Qualifications
- Service handling in construction/Mining industries will be an added advantage.
Benefits
- A friendly, family-like atmosphere.
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behaviour, and integrity.
- Potential to see your ideas realized and to make an impact.
- New challenges and new things to learn every day.
- Access to global job opportunities, as part of the Atlas Copco Group.
#Service#Technical Support#Aftermarket#Field Service#Product Quality#Training
Company
Atlas Copco
Job Posted
1 week ago
Expires
in 1 day
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Applicants
Be an early applicant