Process Associate-Voice

Retail & Consumer Services · Customer Service · Customer Support

In short

As a Process Associate-Voice in Bangalore, you will independently handle customer queries, resolve issues according to SLAs and quality standards, and strive to meet CSAT parameters. This role emphasizes self-development, team collaboration, and process improvement.

Responsibilities

Improve skill level through self-development and training programs.
Meet defined quality scores and contribute to process improvement.
Work effectively in a team and encourage others towards common goals.
Consistently meet or exceed CSAT parameters for the process.

Requirements

Ability to provide information and resolve customer queries.
Adherence to defined SLA and quality standards.
Effective teamwork and collaboration skills.
Focus on meeting CSAT parameters.

Desired Qualifications

The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that puts its people first.
Global technology company with opportunities across 60 countries.

#Process Associate#Voice#Customer Service#Customer Support#SLA#Quality Scores#CSAT

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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