Process Associate-Voice

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

We are seeking a diligent fresher for the RCM Customer Service Executive role, involving voice, semi-voice, or non-voice communication. The position requires strong communication and analytical skills to ensure accurate and timely reimbursement for healthcare services, working in US shifts.

Responsibilities

Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of all communications and transactions.
Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets.
Ensure efficiency in line with performance targets and process guidelines.
Identify problems and document business requirements using industry knowledge and tools.
Follow client process workflows and HCL policy guidelines.

Requirements

Strong verbal and written communication skills
Focus on delivering a positive customer experience
Active listening skills
Good data entry & typing skills
Ability to multitask
Ability to contribute to the process through improvement ideas
Analytical and problem-solving skills on the process
Ability to use sound judgment and take decisions

Benefits

Supercharge your potential at HCLTech
Find your career and spark
A place that puts its people first
Work in US Shifts

Skills

Communication skillsData entryTypingActive listeningProblem-solving

#Voice Process#Customer Service#Healthcare#US Shifts

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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