Process Associate-Voice

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

HCLTech is seeking a diligent and enthusiastic fresher for the role of RCM Customer Service Executive – Voice/Semi Voice/Non Voice in Sholinganallur, Tamil Nadu. This position requires strong communication and analytical skills to support healthcare providers with accurate and timely reimbursement. The role involves working in US shifts and requires adherence to client processes and company guidelines.

Responsibilities

Make outbound calls to healthcare providers and insurers for claims and payments follow-up.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of communications and transactions.
Conduct pre and post call analysis, documentation, and resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets and ensure efficiency.
Identify problems and document business requirements.
Follow client process workflows and HCL policy guidelines.

Requirements

Strong verbal and written communication skills
Active listening skills
Good data entry & typing skills
Ability to multitask
Ability to contribute to the process through improvement ideas
Analytical and problem-solving skills on the process
Ability to use sound judgment and take decisions
Willing to work in US Shifts

Benefits

Supercharge your potential at HCLTech
Find your career
Find your spark

Skills

Communication skillsActive listeningData entryTypingMultitaskingAnalytical skillsProblem-solving

#voice process#customer service#healthcare#RCM

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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