Process Associate-Voice
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
HCLTech seeks a Process Associate-Voice in Chennai, Tamil Nadu, India. This full-time, on-site role involves independently assisting customers with queries and resolving issues within defined SLAs and quality standards.
Responsibilities
- Improving skill level through self-development and nominating training programs.
- Achieving defined quality scores and contributing to process improvement.
- Working effectively in a team and motivating others towards common goals.
- Consistently meeting or exceeding Customer Satisfaction (CSAT) parameters.
#voice process#customer service#associate
Company
HCLTech
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant