Operations specialist, CSBA

Logistics, Sales & Operations · Program Management

In short

Amazon seeks an Operations Specialist in Bengaluru, Karnataka, to enhance the e-commerce experience by resolving seller fulfillment and delivery issues. This role involves deep data analysis, root cause investigation, and cross-team collaboration to improve seller satisfaction and operational performance.

Responsibilities

Monitor operational performance and partner with teams to resolve issues.
Drive resolution of seller-impacting operational tickets and escalations.
Conduct deep dives into seller friction and program attrition, identify root causes, and recommend fixes.
Review and investigate seller issues from multiple sources, routing findings to the appropriate teams.
Analyze cost and savings opportunities across marketplaces and fulfillment methods.
Build and run recurring operational reports and produce weekly business-review inputs.
Gather and analyze seller feedback to develop suggestions for experience improvements.
Work on Saturdays and Sundays, with two other days off during the week.

Requirements

1+ years of data-driven business operations processes experience
Bachelor's degree
Fluent in English (speak, write, read)
Experience with Microsoft Office products
Experience with Excel

Desired Qualifications

Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies

Skills

Microsoft OfficeExcel

#Customer Service#Operations#Data Analysis#E-commerce#Fulfillment

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website