Operational Excellence Director

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Project Management

In short

Ericsson is looking for an Operational Excellence Director in Plano, Texas, to lead end-to-end operational performance for Networks deliverables. This role requires strong communication, analytical, and financial acumen, with over 10 years of experience and a Bachelor's degree, to drive efficiency and strategic customer engagement.

Responsibilities

Build and maintain collaborative relationships with customers, partners, and internal Ericsson stakeholders.
Serve as a thought leader and strategic partner, guiding teams toward shared success.
Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management.
Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices.
Lead development and execution of monthly and bi-weekly Domain governance.
Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews.
Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI).
Support management of cost center financials, LLR, utilization, and travel.
Support achievement of financial goals including revenue growth, margin improvement, and cost savings.

Requirements

10+ years of industry experience in delivery, project management, and customer-facing roles.
Bachelor's degree in Engineering, Business, or IT from an accredited institution (Master's preferred).
Strong communication skills and ability to build effective relationships at all levels.
Experience establishing governance structures across multiple organizations, including OKR and KPI frameworks.
Proven analytical ability with a talent for translating data into clear, compelling narratives.
Understanding of PMI principles and demonstrated ability to manage projects effectively.
Strong financial and business acumen, including experience in S&OP and resource planning.
Ability to work effectively with cross-functional teams in a fast-paced environment, with strong conflict resolution skills.
Flexibility to travel up to 25%.

Desired Qualifications

AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Benefits

Opportunity for an annual bonus based on business and individual performance.
Choice of three medical plan options and a dental plan option with company credits towards premiums.
401(k) Plan with automatic 3% company contribution and a 4% company match.
Company-paid basic life insurance, accidental death and dismemberment coverage.
Company-paid short-term and long-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
Minimum of 15 days of accrued vacation, up to 3 personal days per year.
11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave.
Financial wellness programs, educational assistance, matching gifts, and recognition programs.

Skills

Project ManagementKPI FrameworksOKR FrameworksS&OPResource PlanningConflict Resolution

#Operational Excellence#PMO#Networks Operations#Customer Engagement#Service Delivery#Financial Performance

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

See all open jobs at Ericsson Read more about Ericsson Website

Company

Ericsson

Job Posted

5 days ago

Employment Type

Full Time

Work mode

On Site

Salary

Negotiable

Experience Level

Director

Locations

Plano, United States

Qualification

Bachelor, Master

Applicants

Be an early applicant

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