Nordic Customer Support Specialist (Swedish, Norwegian, Finnish, Danish)
Retail & Consumer Services · Customer Service · Customer Support
In short
Transcom is building a talent pipeline for Nordic Customer Support Specialists in Stockholm. This full-time, on-site role requires fluency in Swedish, Norwegian, Danish, or Finnish, along with intermediate English. Responsibilities include handling customer inquiries via phone, email, or chat, with opportunities for growth and benefits like a collective agreement and gym access.
Responsibilities
- Handling incoming customer interactions via phone, email, or chat, ensuring a first-class experience.
- Understanding and troubleshooting customer requests, assisting with device support or service/contract inquiries.
- Being a supportive teammate in an international and collaborative office environment.
Requirements
- Native or fluent (written and spoken) in at least one of the following languages: Swedish, Norwegian, Danish, or Finnish.
- Intermediate English skills (B2+ level).
- Genuine passion for helping people, high patience, and commitment to delivering top-tier quality service.
- Must be 18 years or older.
- Must hold a high school diploma.
Desired Qualifications
- No previous customer service experience is required.
Benefits
- Full collective agreement (Kollektivavtal).
- Occupational pension plan.
- Wellness allowance (Friskvårdsbidrag).
- Lunch subsidies (Rikskortet).
- Modern office workspace in Kista.
- Free access to a 24/7 in-house gym.
- Paid professional introduction and training.
- Competitive fixed monthly salary.
- Attractive bonus programs based on quality, efficiency, and customer satisfaction.
#customer support#technical support#swedish#norwegian#finnish#danish
Company
Transcom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Stockholm, Sweden
Qualification
Diploma
Applicants
Be an early applicant