Network Engineer

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Systems Engineering

In short

As a Network Engineer in Mexico City, you will operate and troubleshoot enterprise LAN and Wi-Fi infrastructure for Qualcomm, a global technology leader. This role involves configuration changes, incident response, documentation, and collaboration with international teams, requiring strong English communication skills.

Responsibilities

Operate, monitor, and troubleshoot enterprise LAN and Wi-Fi infrastructure across Qualcomm sites.
Perform configuration changes, firmware upgrades, and maintenance on routing and switching platforms.
Respond to network incidents, perform root cause analysis, and drive resolution within SLAs.
Execute standard change requests following operational procedures.
Collaborate with the India operations team on shift handoffs and ticket queues.
Partner with the architecture and design team in San Diego to implement network designs.
Maintain accurate network documentation including topology diagrams, asset inventories, and configuration baselines.
Contribute to continuous improvement of operational processes, runbooks, and automation efforts.

Requirements

3–5 years of hands-on experience in enterprise network operations.
Strong working knowledge of Layer 2/Layer 3 networking protocols (STP, VLAN, OSPF, BGP, EIGRP).
Experience operating and troubleshooting enterprise wireless (Wi-Fi) infrastructure.
Familiarity with network monitoring and management tools (e.g., SolarWinds, Cisco DNA Center, or similar).
Experience with Cisco routing and switching platforms (Catalyst, Nexus, or equivalent).
Strong English communication skills — written and verbal.
Ability to work on-site in Mexico City 5 days per week.

Desired Qualifications

Cisco CCNA or CCNP certification.
Experience working in a global, follow-the-sun operations model.
Familiarity with network automation tools (Ansible, Python scripting).
ITIL Foundation or experience working within ITIL-based service management frameworks.