Microsoft Data Center Technician (DCT)
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support · Technical Support
In short
Microsoft is seeking a Data Center Technician (DCT) for fully on-site roles in Lithia Springs, Palmetto, and East Point, GA. This full-time position involves preparing, installing, diagnosing, troubleshooting, and decommissioning IT equipment under guidance. It offers growth opportunities within Microsoft's global cloud infrastructure.
Responsibilities
- Prepare, install, diagnose, troubleshoot, replace, and decommission IT datacenter equipment.
- Comply with Data Center policies, procedures, and deadlines.
- Review Process Change Notifications (PCNs) and understand impacts on work execution.
- Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs).
- Acquire a fundamental understanding of cabling, network, server, and storage equipment.
- Escort third-party vendors or IT support on-premises.
- Participate in daily safety briefings and comply with Environmental & Health Safety (EHS) procedures.
- Contribute to a positive and effective team environment by sharing information and partnering with other teams.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
- Must have authorization to work in the United States that does not require employer sponsorship.
- 2+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
- Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
- Ability to travel up to 25% domestically.
Desired Qualifications
- Develops an understanding of standard processes and procedures.
- Familiarizes with security and data management procedures.
- Seeks guidance from more experienced technicians on challenging tickets.
- Learns about post-execution verification of grounding, staging, labeling, and cabling.
- May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
Benefits
- Training and growth opportunities including Career Rotation Programs.
- Diversity & Inclusion trainings and events.
- Professional certifications.
- Certain roles may be eligible for benefits and other compensation.
#Data Center#Technician#IT#Hardware#Cloud
Company
Microsoft
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Lithia Springs, United States
Palmetto, United States
East Point, United States
Qualification
Diploma
Applicants
Be an early applicant