Jr System Admin - Manila, Philippines

Logistics, Sales & Operations · HR & Admin · HR Operations

In short

Transcom is seeking a Jr System Admin in Manila, Philippines, to provide functional support for their global Applicant Tracking System (Avature). This role involves managing system performance, user access, process adherence, and driving innovation to improve the candidate and recruiter experience within the Talent Acquisition Center of Excellence.

Responsibilities

Serve as system admin for the Avature Talent Acquisition Suite and integrations.
Review and action submissions in the global request log.
Support the implementation of Avature across Transcom.
Drive ATS development, standards, and implement automation and process enhancements.
Obtain expert knowledge in Avature and serve as a point of contact for local Superusers.
Make recommendations on system use or process enhancements.
Liaise with Avature account manager, Transcom Superusers, Talent Acquisition leaders, and IT.
Support virtual recruitment process optimization, including standardization of tests and sharing best practices.
Track implementation of new processes and standards.
Update and maintain user access and permissions.
Ensure GDPR adherence in the recruiting process.
Develop and implement a governance process.
Document processes and guide teams in smooth implementation.
Develop and deliver training sessions for new processes or system enhancements.
Ensure smooth and harmonized processes across all sites for standardized reporting.
Liaise with BI and IT teams as needed.
Support other Talent Acquisition products.

Requirements

Prior SysAdmin experience with Avature ATS Suite strongly preferred.
5+ years Talent Acquisition experience with a focus on TA technology for large complex global organizations.
Experience with volume hiring in an automated and digitized manner.
Ability to communicate clearly in English - writing and verbally.
Inspire others to follow global standards and be a champion of change.
Ability to think and act with a global mindset, demonstrating ability to work effectively in a global setting across various regions, cultures, and time zones.
Curious, resourceful, creative problem-solver.
Proven ability to manage multiple and competing priorities.
Advanced analytical and problem-solving skills.
Problem-solving, diplomacy, and persuasive selling skills.
Ability to work in a matrix organization and collaborate with internal partners and stakeholders.
Ability to execute and implement process changes across multiple sites.
Self-directed and detail-oriented.
Ability to work hours that align with North America and EMEA.

Desired Qualifications

Additional languages are a plus!
Travel may be required

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

#Avature ATS Suite#Talent Acquisition#system administration#recruiting tools#GDPR#BI team#Looker dashboards

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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