Instructional Designer (Education Services)

Education & Public Service · Education & Training · Corporate Training

In short

This Instructional Designer role focuses on managing the learning content portfolio for Education Services within assigned business or product domains. You will translate complex technical information into effective learning solutions, defining strategies, roadmaps, and learning paths using adult learning principles and learner-centered methodologies.

Responsibilities

Own and maintain the Education Services portfolio strategy, content roadmap, curriculum direction, learning paths, course blueprint, and certification opportunities for assigned Business Units or product domains.
Gather, analyze, and synthesize stakeholder requirements, customer feedback, product roadmaps, support trends, business initiatives, and learning data to develop portfolio recommendations and roadmap priorities.
Design technical learning solutions and course blueprints that translate complex products, engineering concepts, and customer workflows into effective learning experiences using sound instructional design and adult learning principles.
Explore and recommend innovative learning approaches, including AI-enabled learning experiences, digital learning technologies, and scalable customer education models.
Serve as the primary course owner throughout content development, ensuring solutions align with approved objectives, audience needs, customer outcomes, technical accuracy, instructional quality standards, and portfolio goals.
Communicate recommendations, priorities, trade-offs, and readiness decisions while facilitating alignment among stakeholders with competing business objectives.
Monitor portfolio health, content performance, learner feedback, customer outcomes, and industry trends, continuously improving Education Services offerings to maximize customer proficiency and business value.

Requirements

Bachelor’s degree in engineering, Technical Discipline, Learning & Development, Instructional Design, Technical Communication, or a related field.
3+ years of experience in Learning & Development, Instructional Design, Technical Training, Learning Experience Design, Customer Education, or related disciplines.
Strong understanding of adult learning principles, instructional design methodologies, learning objectives, assessments, content sequencing, and modality selection.
Ability to understand complex technical products and translate them into customer-focused learning requirements, learning strategies, and course designs.
Strong analytical, business problem-solving, communication, facilitation, stakeholder management, and influencing skills.
Experience gathering, synthesizing, and prioritizing requirements from multiple stakeholders, and translating them into actionable recommendations based on customer outcomes, business priorities, product strategy, and data-driven insights.
Authorized to work in the United States without sponsorship now and in the future.

Desired Qualifications

Experience in industrial automation, software, test and measurement, engineering systems, or other complex technical product environments.
Experience developing customer education strategies, learning portfolios, learning paths, certification programs, or customer enablement initiatives.
Experience partnering with Product Management, Business Units, R&D, Services, or technical subject matter experts to define learning solutions and portfolio strategies.
Experience with digital learning ecosystems, learning technologies, AI-enabled learning experiences, or scalable content development approaches.
Technical curiosity and the ability to quickly develop sufficient product and customer workflow understanding to influence learning design decisions and challenge assumptions constructively.

Benefits

Market-leading 401(k) and profit-sharing plan.
Variety of medical insurance plans, with dental and vision coverage.
Family formation benefits.
Paid parental leave (maternal and paternal).
Employee Assistance Program.
Tuition reimbursement.
Employee resource groups.
Recognition programs.
Work-life balance.
Flexible time off plans, inclusive of vacation, holiday, and sick leave.

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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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