The Job

Head of EMEA CSS Operations CU NEU

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Project Management

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In short

Head of EMEA CSS Operations CU NEU based in Reading, UK. This executive role leads operational strategy, governance, and performance management for customer support operations across Europe, Middle East, and Africa, ensuring targets are met and customer satisfaction is enhanced. Requires extensive experience in business, finance, and operations, with a strong understanding of technology transformation and Ericsson's ecosystem.

Responsibilities

  • Secure execution against CU CSS financial and operational targets by monitoring performance and translating them into actions.
  • Ensure correct Governance assurance for your CU and manage KPIs.
  • Support CU Financial Planning & forecasting towards the Performance Management and Analytics team.
  • Manage CU CSS level quarterly P&L predictions, and balance sheet optimization.
  • Support Funnel management for the CU, advising on risks to meet financial obligations.
  • Provide inputs to SL CSS Leads and CSS Operations support for correct dimensioning and capability management of your CU.
  • Jointly with CSS SL Operations Leads and SL HoSD, prioritize and follow up on Project issues.
  • Chair a consistent Change Control Board (CCB) in the CU, engaging SL CSS Operations Leads and achieving consistency.
  • Assess and control risks in your CU at CU project portfolio level.
  • Drive Process, methods and tools adherence as SPOC in respective CU CSS.
  • Utilize Quality Assurance framework and trigger needed procedures (Red Team reviews, Project Performance reviews, etc.).
  • Drive asset re-use (N365) and automation adoption to secure efficiencies (focus on pre-sales and delivery continuity).
  • Provide pre-sales Operations support to the CU and SLs, ensuring proper governance.
  • Support implementation of EMEA CSS transformation & improvement initiatives in the respective CU CSS.
  • Drive compliance, Business continuity, and support internal/external audits in CU CSS.
  • Develop People and Drive Results across stakeholders.

Requirements

  • University degree preferably in Engineering, Business administration, Big Data/computing/IT.
  • PMI certification.
  • Domain and Portfolio understanding, including implications of technology transformation for both delivery and operations.
  • Strong Ericsson Knowledge.
  • Business, Commercial and Financial understanding.
  • Minimum 10 years of relevant experience.
  • Analytical Mind and problem-solving attitude.
  • Ability to develop clear, actionable steps to mobilize the organisation.
  • Collaborative Team player, Proactive, Influencer, Humble, Flexible, Pragmatic and enthusiastic, with a proven track record of trust creation across peers.
  • Fluent in English (other EMEA languages a plus).
  • Act with integrity and evangelize our Ericsson on the Move culture.
  • Orchestrate the full Ericsson ecosystem of stakeholders internally within MA and BA.

Desired Qualifications

  • Anticipates customer's expectations and needs, incorporating them into solutions and project execution.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Build solutions never seen before to some of the world's toughest problems.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Nurture the Ericsson culture, promote diversity, and secure the well-being of our teams.
  • Be part of the EMEA CSS Operations leadership team.
  • Dotted line reporting to its corresponding CU CSS Head and be part of their respective Leadership Teams.

Skills

Business AdministrationITEnglish
#CSS Operations#EMEA#Performance Management#Analytics#Strategy Execution#Transformation#Central Operations#PMO#Business Partners#Governance#Financial Planning#Forecasting#P&L#Balance Sheet Optimization#Funnel Management#Risk Assessment#Change Control Board#Quality Assurance#Asset Re-use#Automation#Transformation Initiatives#Compliance#Business Continuity#Audits
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About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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Company

Ericsson

Job Posted

16 minutes ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Executive

Locations

Reading, United Kingdom

Qualification

Bachelor, Master, Diploma

Applicants

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