Inbound English-Speaking Customer Service Representative

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Transcom is seeking an English-Speaking Customer Service Representative in Tunisia to provide excellent customer service via phone support for a global digital marketplace. The role involves responding to customer queries, contributing to project success, and working rotating shifts in a modern office environment.

Responsibilities

Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via phone support.
Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, focusing on scaling platform growth and enhancing customer engagement.
Contribute to the project's success, propose improvements, share knowledge and learn together with colleagues.
Rotating shifts.

Requirements

C1 or native written and spoken proficiency in English.
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Benefits

International and inclusive environment.
Continuous development through internal learning platforms and external training.
Endless growth opportunities (90% of managers started as customer service specialists).
2-3 weeks training course.
Modern and comfortable office and relaxing spaces.
Flexible work schedule.
Free taxi rides for shifts ending between 7:30 PM and 11 PM.
Corporate benefits and discounts.

Skills

Customer ServiceCommunicationInterpersonal Skills

#customer service#english#communication#tunisia

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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