Customer Service Coordinator - German + Dutch

Logistics, Sales & Operations · Sales & Business Development · Sales Support

In short

Volvo Action Service is seeking a temporary Customer Service Coordinator in Oostakker, Belgium, fluent in German, Dutch, and English. This role involves supporting customers with international breakdowns, communicating with dealers, and proactively solving problems to ensure vehicles are back on the road.

Responsibilities

Support customers with international breakdowns across Europe.
Communicate regularly with dealers and update customers on repair progress.
Take full ownership of breakdowns to ensure customer peace of mind.
Employ a creative and proactive approach to problem-solving.
Collaborate with team members.

Requirements

Customer-focused with a drive for excellent service.
Confident communicator, able to adapt communication style.
Proactive and creative problem-solver.
Team player.
Eager to learn and develop skills.
Open to working in shifts.
Fluent in English, Dutch, and German (written and verbal).
French is an asset.

Desired Qualifications

French language skills are a plus.

Benefits

Competitive salary.
Meal vouchers.
Transport cost coverage.
Shift allowance.
Well-being services.
Restaurant on site.
Opportunity for company growth.
Good work-life balance.
International environment.
Support with relocation for international hires.

Skills

DutchGermanEnglishFrench

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About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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