Head of Technology Operations & Service Management - EMEA & APAC

Technology, Data & Digital

In short

Electrolux Group is seeking a Head of Technology Operations & Service Management for EMEA & APAC to ensure reliable, efficient, and secure technology operations. This role involves establishing service management standards, driving continuous improvement, and optimizing operational costs across regional technology landscapes.

Responsibilities

Own operational performance, reliability, and service quality across EMEA and APAC.
Establish service management standards and practices, driving incident, problem, and service performance management.
Ensure effective service transition from product delivery into operations.
Build strong partnerships and act as the interface with Global Service Delivery teams.
Drive continuous improvement and operational cost optimization, ensuring service health visibility.

Requirements

Bachelor's or Master's degree in Technology, Engineering, or related field.
Proven experience leading complex application and service operations.
Experience managing large operational organizations in multiple regions.
Strong understanding of enterprise-scale IT environments.
Experience building operational excellence organizations.
Experience leading regional or global service organizations.
Experience managing significant organizational change.

Benefits

Continuous investment in your development.
Opportunities for career growth.
Hybrid work setup with up to 20% flexibility to work remotely.
Inclusivity and diversity at the Global Headquarters with 60+ nationalities.

Skills

Service ManagementIT OperationsReliability EngineeringIncident ManagementProblem ManagementService TransitionVendor ManagementOperational Excellence

#Technology Operations#Service Management#EMEA#APAC

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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