Global eCommerce CRM Administrator – Customer Experience Product Owner

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

In short

As a Global eCommerce CRM Administrator and Customer Experience Product Owner, you will be responsible for the day-to-day administration and operational stability of Salesforce CRM and eCommerce configurations. Your role involves synthesizing customer insights into actionable recommendations, supporting feature delivery, and acting as a liaison between various teams to ensure seamless customer journeys.

Responsibilities

Own day-to-day administration and operational stability of Salesforce CRM and eCommerce configurations.
Act as the primary administrator for users, roles, permissions, markets, experience settings, and access controls.
Capture, synthesize, and analyze Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys.
Translate insights into clear problem statements, priorities, and recommendations for the CX Product Owner.
Support functional testing, UAT, release validation, and post-release stabilization activities.
Partner with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions.
Ensure new features are operationally ready for launch, including testing coverage, enablement readiness, and dependency alignment.
Act as a key execution liaison between DCX, Development, CRM, IT/ERP, Analytics, and business stakeholders.
Proactively identify experience gaps, recurring issues, and systemic improvement opportunities to inform roadmap decisions.

Requirements

1-3 years experience administering Salesforce CRM and/or Salesforce Commerce environments.
Strong understanding of end-to-end eCommerce and CRM customer journeys.
Experience with functional testing, UAT, release validation, and post-release support.
Ability to translate customer and stakeholder feedback into actionable improvements.
Strong analytical, organizational, and stakeholder-management skills.
Comfort operating in a global, cross-functional, and product-led delivery model.
Strong communication skills, both written and verbal.

Desired Qualifications

Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Sales Cloud, Service Cloud, Experience Cloud, or Commerce Cloud.
Experience supporting eCommerce and CRM platforms at scale, across multiple brands, markets, or regions.
Strong understanding of end-to-end customer journeys, including discovery, purchase, service, and post-purchase experiences.
Demonstrated experience translating Voice of Customer insights into clear recommendations and experience improvements.
Hands-on experience with functional testing, UAT coordination, release validation, and post-release stabilisation.
Familiarity with product-led delivery models, including close partnership with Product Owners and delivery teams.
Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or Salesforce reporting) to support insight generation and decision-making.
Strong documentation, communication, and stakeholder-management skills in a global, cross-functional environment.
Proficiency with Microsoft PowerPoint for structured communication of insights, priorities, and recommendations.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

Skills

SalesforceCRMeCommercePower BITableauMicrosoft PowerPoint

#Customer Experience#CRM#Salesforce#eCommerce#Product Owner

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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