Field Service Engineer

Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering

In short

Renault Trucks Türkiye is seeking a Field Service Engineer in Istanbul to support dealers and customers with technical repairs and warranty claims. The role involves conducting technical audits, providing training, and ensuring proper repair procedures are followed, requiring a Bachelor's degree in engineering and at least 3 years of relevant experience in the automotive or heavy-duty vehicle industry.

Responsibilities

Act as the help desk for the dealer network and customers regarding complex technical repair and warranty/goodwill requests.
Perform warranty quality audits based on claim details provided by the warranty department.
Improve customer satisfaction by sharing and following up on new technical information with dealers.
Attend and follow up on relevant trainings and meetings.
Conduct regular visits to dealers and customers.
Ensure private dealer workshops apply correct repair procedures and perform proper repairs through periodic visits.
Evaluate the competence levels of private dealer workshop technicians, service equipment, and special tools.
Provide feedback and compile necessary reports for relevant stakeholders.
Ensure effective use of warranty and goodwill budgets by evaluating and inspecting related cases.
Support the sales team when required.
Provide assistance to the Service 24/7 team when needed.

Requirements

Bachelor’s degree in Mechanical, Automotive, or related Engineering fields.
Minimum 3 years of related experience in technical service, aftersales, or warranty operations (preferably in the automotive or heavy-duty vehicle industry).
Strong technical knowledge of vehicle systems, diagnostics, and repair procedures.
Excellent communication and interpersonal skills to effectively support dealers and customers.
Ability to analyze technical problems and provide practical solutions.
Proficiency in MS Office applications and technical documentation tools.
Good command of English, both written and spoken.
Willingness to travel frequently for dealer and customer visits.
Strong reporting and documentation skills.
Team player with a proactive and customer-oriented mindset.

Benefits

Opportunity to join Volvo Group and shape sustainable transport and infrastructure solutions.
Work with next-gen technologies and collaborative teams.
Contribute to the transformation of the transport industry and society.
Be part of a global and leading industrial company.

Skills

MS Office

#transport#infrastructure#automotive#heavy-duty vehicle

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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