Field Service Engineer 1

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Emerson seeks a Field Service Engineer 1 in Navi Mumbai, India, to manage on-site service execution and ensure customer satisfaction. The role involves providing technical support for analytical systems, maintaining AMC/ARC calendars, and managing LTSA, Shutdowns, and Audits, requiring a Bachelor's in Electronics or Instrumentation Engineering with at least 2 years of experience.

Responsibilities

Overall responsibility for on-site service job execution and completion with satisfaction to customer
Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule
Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job
Promptly respond to customer’s queries and complaints, escalating when necessary and ensuring that corrective action is taken
Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained
Provide technical assistance and support to Project / Engineering department, on demand basis
Keep up-to-date knowledge on new services and product offered by Emerson Analytical System and maintain technical awareness of new technology
Provide installation, commissioning, AMC and ARC service support and Maintain AMC/ARC calendar up to date
LTSA, Shutdown and Audit management
Keep service visit data / reports / back-up up-to-date on Service for various service calls
Detailed knowledge on Gas and Liquid Analytical System along with Sample handling and supporting system
Work Experience on Products like Gas Analyzers, Liquid analyzers, Steam and Water Analysis System (SWAS), GC, Sample Handling System, Gas Detectors, Digital communication protocols, CEMS, Shelter and Logic, HVAC, Brief knowledge of Refinery process, Power Plant process etc.

Requirements

Bachelor in Electronics or Instrumentation Engineering
minimum 2 years of work experience
Active learner who uses both success and failure as learning opportunities
Builds partnerships and collaborative work to reach the target objectives set by the team
Takes action quickly and critically in constantly fast paced and unexpected situations

Desired Qualifications

Experience on Analytical System for Power and Oil & Gas Industry is preferred

Benefits

Competitive compensation and benefits programs within the industry and local labor markets
Comprehensive medical and insurance coverage
Work Authorization Sponsorship for foreign nationals
Opportunity to make a difference through the work you do
Ongoing development opportunities
Support diversity, equity and embraces inclusion
Work-Life Balance through a hybrid work set up
Safe Working Environment

Skills

Gas AnalyzersLiquid analyzersSteam and Water Analysis System (SWAS)GCSample Handling SystemGas DetectorsDigital communication protocolsCEMSHVAC

#Field Service#Engineering Services#Emerson

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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