Experienced Truck Service Advisor / Customer Service Representative (CSR) – Reading
Logistics, Sales & Operations
In short
Volvo Trucks is seeking an experienced Truck Service Advisor / Customer Service Representative (CSR) for their Reading location. This full-time role involves managing customer interactions, coordinating workshop activities, and ensuring a high level of service for commercial vehicle clients. The position offers a competitive salary and a comprehensive benefits package.
Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
- Provide accurate information on Volvo Trucks products, services, parts, and warranties.
- Coordinate with dealers, service centers, and internal departments to resolve issues.
- Handle order processing, tracking, and follow-ups for parts and services.
- Manage and document customer interactions in CRM systems.
- Escalate complex or technical issues to appropriate teams.
- Support aftersales services, including maintenance scheduling and service updates.
- Ensure compliance with company policies and service standards.
- Maintain strong customer relationships and deliver a positive brand experience.
Requirements
- Previous experience as a Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role.
- A strong understanding of commercial vehicle maintenance and workshop operations.
- Excellent customer service and communication skills.
- The ability to remain calm and organised while managing multiple priorities.
- Strong administrative and IT skills.
- Experience using dealer management systems.
- Full UK driving licence is an advantage.
Desired Qualifications
- Proven background in commercial vehicle service.
- Enjoy building strong customer relationships.
- Thrive in a fast-paced workshop environment.
Benefits
- £30,000 per annum salary
- Life assurance
- Healthcare plan with access to dental insurance
- Car scheme
- Company pension
- 33 days holiday including bank holidays
- Overtime available
- Career progression and training
- Enhanced paternity/maternity/foster leave
- Referral schemes (£1000)
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more.
#Truck Service Advisor#Customer Service Representative#Reading#Volvo Trucks
Company
Volvo Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Reading, United Kingdom
Applicants
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