English-Speaking Guest Services Representative (m/f)
Retail & Consumer Services · Customer Service · Customer Support
In short
As an English-Speaking Guest Services Representative in Zagreb, you will be the primary point of contact for guests, providing exceptional support via multiple channels. This full-time, fixed-term role involves resolving inquiries, building relationships, and contributing to a positive guest experience in an international environment.
Responsibilities
- Provide exceptional support to guests via inbound calls, emails, and chats.
- Assist with orders, payments, product inquiries, returns, promotions, account access, and technical questions.
- Listen actively, empathize, and resolve guest concerns efficiently.
- Identify and escalate complex issues to supervisors.
- Navigate multiple systems while keeping guests informed.
- Manage high volumes of guest interactions in a fast-paced, structured virtual environment.
- Work shifts Monday through Sunday, between 9 am and 9 pm.
Requirements
- Excellent written and spoken English skills (C1 or native level).
- Friendly, empathetic attitude.
- Strong communication and active listening skills.
- Ability to multitask while assisting guests and maintain professionalism.
- Flexibility to work various shifts including evenings, weekends, and holidays.
- Solid computer skills and quick adaptability to new tools and processes.
- Positive mindset with eagerness to deliver outstanding guest experiences.
Benefits
- A modern office in Zagreb (Radnička cesta 39).
- A paid, well-structured 3-week onboarding course.
- International and inclusive environment.
- Continuous development through internal learning platforms and external training.
- A fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension.
- Corporate benefits and discounts, including access to a MultiSport card (with employee contribution).
#Guest Services#Customer Support#English Speaking#Zagreb
Company
Transcom
Job Posted
2 weeks ago
Expires
in 4 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Zagreb, Croatia
Applicants
Be an early applicant