English-Speaking Guest Services Representative (m/f)

Retail & Consumer Services · Customer Service · Customer Support

In short

As an English-Speaking Guest Services Representative in Zagreb, you will be the primary point of contact for guests, providing exceptional support via multiple channels. This full-time, fixed-term role involves resolving inquiries, building relationships, and contributing to a positive guest experience in an international environment.

Responsibilities

Provide exceptional support to guests via inbound calls, emails, and chats.
Assist with orders, payments, product inquiries, returns, promotions, account access, and technical questions.
Listen actively, empathize, and resolve guest concerns efficiently.
Identify and escalate complex issues to supervisors.
Navigate multiple systems while keeping guests informed.
Manage high volumes of guest interactions in a fast-paced, structured virtual environment.
Work shifts Monday through Sunday, between 9 am and 9 pm.

Requirements

Excellent written and spoken English skills (C1 or native level).
Friendly, empathetic attitude.
Strong communication and active listening skills.
Ability to multitask while assisting guests and maintain professionalism.
Flexibility to work various shifts including evenings, weekends, and holidays.
Solid computer skills and quick adaptability to new tools and processes.
Positive mindset with eagerness to deliver outstanding guest experiences.

Benefits

A modern office in Zagreb (Radnička cesta 39).
A paid, well-structured 3-week onboarding course.
International and inclusive environment.
Continuous development through internal learning platforms and external training.
A fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension.
Corporate benefits and discounts, including access to a MultiSport card (with employee contribution).

Skills

Customer ServiceCommunicationActive ListeningMultitaskingComputer skills

#Guest Services#Customer Support#English Speaking#Zagreb

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

See all open jobs at Transcom Read more about Transcom Website