The Job

Engineer- IP

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

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In short

Seeking an IP Engineer in Noida, India to handle alarm analysis, operation-maintenance, and troubleshooting for IP nodes like routers, switches, and firewalls. Responsibilities include resolving customer-raised trouble tickets and ensuring service availability according to SLAs.

Responsibilities

  • Supervise ITSM Ticket queues to maintain MTTR.
  • Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend resolution actions.
  • Act as the first point of contact for support of alarm/event/KPI related issues.
  • Collaborate with Field Team for hardware failures and node unreachable issues.
  • Ensure timely restoration of Services and maintain MTTR for good customer experience and high Service availability.
  • Proactively detect possible failures to ensure incident restoration/avoidance.
  • Perform Node health checks, backups, and troubleshoot identified deviations.
  • Share details for MIR & CSR to respective teams.
  • Handle 3PP/OEM, Problem management, Data Analytics, and Customer Governance.

Requirements

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • Knowledge of IP Security protocols- IPSEC, GRE, VPN, CGNat.
  • Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson (preferable).
  • Good Communication & trouble-shooting skills.
  • 2-5 years of relevant experience in IP Domain.

Desired Qualifications

  • End to End Network Understanding.

Benefits

  • Outstanding opportunity to use skills and imagination.
  • Challenging work with a team of diverse innovators.
  • Opportunity to build solutions never seen before.
  • An environment that champions diversity and inclusion.
#IP Networking#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Analysis#Fault Management#Service Level Agreement (SLA)#Network Protocols#Telecom
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

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