Engineer I Technical Support Quote and Order Management

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Emerson is seeking an Engineer I, Technical Support Quote and Order Management professional in Mandaluyong, Philippines, to provide technical support to the Middle East and Africa region. Responsibilities include answering technical inquiries, preparing proposals, reviewing orders, and managing order administration.

Responsibilities

Provide timely responses to general customer inquiries and effectively manage and fulfill customer orders to generate clean invoices for efficient accounts receivable handling.
Review and answer technical inquiries from customers related to products and processes.
Provide customer proposals, which involve the review of technical and commercial requirements, model number validation and creation, handling of buy-outs, managing pricing, lead time, and sizing related activities.
Coordinate with internal workgroups for escalations and address technical clarifications related to the proposal.
Manage order bookings by reviewing requirements and data sheets, validating model numbers, handling buy-outs, and coordinating pricing, lead-time, sizing, and configuration activities.
Resolve order issues and raise them to internal workgroups as needed.

Requirements

Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
Proficiency in English communication skills.
Knowledgeable in Microsoft Office applications.
Must be amenable to a 12-month fixed-term employment arrangement.

Desired Qualifications

Fresh graduates are welcome to apply.

Benefits

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

Skills

Microsoft Office

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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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