Domain Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · DevOps

In short

Ericsson seeks an experienced Domain Support Specialist in Noida, India, for automated operations of services. Responsibilities include 24/7 technical expertise, incident and problem management, service assurance, and fulfilling change requests to ensure optimal operational efficiency and customer experience.

Responsibilities

Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.

Requirements

Ericsson Operations Engine - Mode Of Operations
5G MS Operations Readiness
RAN Fundamentals and Change Management
Problem management
Business Continuity Management
Ericsson Customer Experience Assurance (CEA) Competence
Incident management
Business Understanding
Ericsson Customer Assurance Competence
MS TOP
Knowledge sharing and learning
Customer Experience Improvement
Service Request Fulfilment (OMS)
Customer Complaint Resolution
System Administration

Benefits

Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
Challenge and collaboration with a team of diverse innovators.
Opportunity to build solutions never seen before.
Support for diverse and inclusive organization.
Encouragement to apply from all backgrounds and realize full potential.
Equal Opportunity Employer.

Skills

Ericsson Operations Engine - Mode Of Operations5G MS Operations ReadinessRAN Fundamentals and Change ManagementProblem managementBusiness Continuity ManagementEricsson Customer Experience Assurance (CEA) CompetenceIncident managementBusiness UnderstandingEricsson Customer Assurance CompetenceMS TOPKnowledge sharing and learningCustomer Experience ImprovementService Request Fulfilment (OMS)Customer Complaint ResolutionSystem Administration

#Automated Operations#Services#Technical Capabilities#Diagnosis#Domain Support#Resource Fulfillment#On-site Technical Support#Maintenance#Change Request#Service Delivery#Operational Efficiency#24/7 Support#Ticket Queues#Automated Recovery#Service Surveillance#Service Level Agreement (SLA)#Incident Management#Change Introduction#Preventive Maintenance#Routine Maintenance#Functional Escalation#System Administration#5G#RAN#Problem Management#Business Continuity#Customer Experience#OMS

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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