Customer Success Account Manager
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Account Management
In short
Microsoft is seeking a Customer Success Account Manager (CSAM) for its U.S. Public Sector Industries Defense Industrial Base (DIB) team. This senior individual contributor role focuses on leading customer success strategy and execution for complex DIB accounts, driving adoption of Microsoft technologies and ensuring mission outcomes. The position requires U.S. citizenship.
Responsibilities
- Build and coach engagement strategies across customer, partner, and internal stakeholder ecosystems.
- Develop and support executive-level relationships with customer technical, business, and mission leaders.
- Lead the strategic execution of customer success planning, program governance, and customer-facing reviews.
- Orchestrate Microsoft delivery resources to drive adoption, accelerate value realization, and improve customer operational health.
- Proactively identify, monitor, and mitigate actual and potential blockers to consumption using data insights and customer feedback.
- Understand and align Microsoft solutions and technical capabilities to customer needs and mission priorities.
- Leverage knowledge of customer platforms and Microsoft’s roadmap to enable secure digital transformation.
Requirements
- Accelerating Consumption, Usage, and Value Realization
- Driving Customer Health and Operational Excellence
- Executive Relationship Building and Influence
- Data Analysis and Insight Driven Decision Making
- Business Acumen and Financial Literacy
- Consultative Engagement and Stakeholder Orchestration
- Negotiation, Storytelling, and Executive Communication
- Verification of U.S citizenship required.
- Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
Desired Qualifications
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Ability and Willingness to acquire and maintain a US Government Clearance.
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- 5+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Benefits
- The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
- The base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $165,600 - $272,300 per year.
- Certain roles may be eligible for benefits and other compensation.
Skills
AzureMicrosoft 365ITILProject Management
#Customer Success#Account Management#Defense Industrial Base#Public Sector#Microsoft Technologies#Azure#Microsoft 365#US Citizenship
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Expires
Potentially expired
Employment Type
Full Time
Work mode
Remote
Salary
US$130,900–251,900 / year
Experience Level
Senior
Locations
United States
Qualification
Master, Bachelor
Applicants
Be an early applicant
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