Back Office Customer Service Team Leader

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success

In short

Tetra Pak is seeking a Back Office Customer Services Team Leader in Budaörs, Hungary, to enhance customer experience through operational and quality excellence. This role involves leading a team, ensuring accurate order fulfilment, and driving continuous improvement initiatives in a global setting.

Responsibilities

Secure timely and accurate order fulfilment by managing design master data and packaging/material orders.
Prioritize and allocate back-office activities based on workload, business criticality, and customer impact.
Support the team in complex operational situations and stakeholder negotiations.
Ensure compliance with global controls and standardized processes, and support audits.
Ensure the organization, competence, and capacity of the team align with business needs.
Build development plans, foster continuous learning, inclusion, and empowerment within the team.
Provide daily coaching, guidance, and on-the-job training to support individual and team growth.
Create an inclusive environment where diverse perspectives are valued.
Ensure strong alignment between supply chain operations and market strategies.
Build and maintain a collaborative environment with all customer service process departments.
Act as the local order management process driver for the Shared Service Centre site.
Drive the implementation of global and local projects to enhance back-office customer services operations.
Lead World Class Manufacturing (WCM) activities for productivity improvements.
Ensure operational performance and productivity topics are discussed with relevant teams.
Drive smooth, accurate, and timely order management processes for high-quality customer experience.
Actively track service levels and lead continuous improvement initiatives using data analytics.
Liaise with factories and ISC teams, representing the customer's voice and resolving escalations.

Requirements

Around 5 years of operational experience in supply chain, customer service, order fulfilment, or similar fields.
Relevant experience in team management or coordinating people.
Proven project management skills with the ability to lead initiatives and secure stakeholder alignment.
Excellent stakeholder management skills, balancing priorities and collaborating effectively.
Strong English communication skills, both written and verbal.
University degree.
A structured way of working with the ability to oversee multiple operational flows.
A proactive, improvement-oriented mindset, seeking to simplify, automate, and enhance processes.
A leadership style promoting inclusion, empowerment, learning, and open communication.

Benefits

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
A culture that pioneers a spirit of innovation where industry experts drive visible results.
An equal opportunity employment experience that values diversity and inclusion.
Market competitive compensation and benefits with flexible working arrangements.

Skills

Customer ServiceOrder FulfilmentSupply ChainProject ManagementData AnalyticsEnglish

#Customer Service#Team Leader#Back Office#Order Management#Supply Chain#Hungary

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…

See all open jobs at Tetra Pak Read more about Tetra Pak Website

Company

Tetra Pak

Job Posted

3 days ago

Expires

in 1 week

Employment Type

Full Time

Work mode

On Site

Experience Level

Mid-Senior

Locations

Budaörs, Hungary

Qualification

Bachelor

Applicants

Be an early applicant

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