Customer Service Representative with French (12 months)

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

In short

Emerson seeks a Customer Service Representative with French for a 12-month hybrid role in Cluj-Napoca. This position involves managing the order-to-cash process, serving as a primary point of contact for customer inquiries, and collaborating with internal teams to ensure customer satisfaction and operational efficiency. The role requires proficiency in French and English, experience with business systems like ERP, and strong customer focus.

Responsibilities

Manage customer orders from booking to invoicing, ensuring accuracy and timeliness.
Serve as the primary point of contact for customer inquiries via phone, email, and other channels.
Monitor order progress and proactively communicate updates, changes, delays, and resolutions to customers.
Collaborate with Sales, Technical Support, Planning, Logistics, and Finance to address customer needs and resolve issues.
Ensure compliance with pricing policies, trade regulations, company procedures, and contractual requirements.
Support customers with documentation, delivery information, and product availability.
Escalate complex issues and contribute to problem-solving.
Identify opportunities for process improvements in customer service operations.

Requirements

Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function.
Proficiency in French and English (written and spoken).
Experience working with Microsoft Office applications and business systems such as ERP platforms.
Strong customer focus and effective communication skills.
Attention to detail, problem-solving capability, and a proactive approach.
Ability to adapt to changing priorities and manage tasks with flexibility.
Commitment to ethical business practices, compliance requirements, and information security standards.

Desired Qualifications

Bachelor's degree in Business Administration, International Trade, or a related field.
Experience in an order management or customer service environment within a multinational organization.
Knowledge of international trade practices (Incoterms, transportation, payment terms).
Experience working with ERP systems and customer-facing business processes.
Strong analytical skills and the ability to manage multiple priorities in a fast-paced environment.

Benefits

Opportunity to grow with Emerson.
Work in a dynamic environment with diverse teams.
Career development support through mentorship, training, and leadership opportunities.
Be part of a company that values innovation, collaboration, and diverse perspectives.

Skills

FrenchEnglishMicrosoft OfficeERP

#customer service#French#order processing#communication#issue resolution#collaboration#compliance#process improvement#ERP systems

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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