Customer Service Representative I

Logistics, Sales & Operations · Customer Support

In short

HID Global is seeking a Customer Service Representative I in Austin, TX, to serve as the primary customer contact, providing professional support and ensuring a high-quality experience. This role involves collaborating with internal teams to resolve inquiries and support order fulfillment, requiring strong communication and organizational skills.

Responsibilities

Serve as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email.
Accurately document customer interactions and order-related activities in company systems.
Resolve customer inquiries and pre-booking holds to support timely and accurate order processing.
Maintain compliance with HID Global policies, procedures, and service standards.
Collaborate with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
Develop and maintain a strong understanding of HID products, services, systems, and processes.
Participate in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
Demonstrate a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.

Requirements

Minimum of two (2) years of customer service experience.
High school diploma or equivalent.
Fluency in English with strong verbal and written communication skills.
Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
Commitment to professional business etiquette and high standards of customer service.

Desired Qualifications

Associate or bachelor’s degree in Business, Technology, or a related field is preferred.
Experience with Salesforce, Oracle, or other CRM/order management systems is preferred.
Prior experience supporting sales or operations teams in a fast-paced environment is preferred.

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Skills

Microsoft OfficeSalesforceOracle

#Customer Service#HID Global#Austin, Texas#Technical Support#Sales Support

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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