Customer Service Representative - Bellshill
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
As a Customer Service Representative in Bellshill, you will provide high-quality support to customers regarding trucks, parts, services, and warranties. This full-time, on-site role requires strong communication skills, proficiency in CRM systems, and a willingness to learn about the automotive industry, offering competitive benefits and a chance to contribute to sustainable transport solutions.
Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
- Provide accurate information on Renault Trucks products, services, parts, and warranties.
- Coordinate with dealers, service centers, and internal departments to resolve issues.
- Handle order processing, tracking, and follow-ups for parts and services.
- Manage and document customer interactions in CRM systems.
- Escalate complex or technical issues to appropriate teams.
- Support aftersales services, including maintenance scheduling and service updates.
- Ensure compliance with company policies and service standards.
- Maintain strong customer relationships and deliver a positive brand experience.
Requirements
- Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic technical understanding of vehicles or willingness to learn.
- Proficiency in CRM systems and Microsoft Office.
Benefits
- Pension scheme: Matched up to 5% of your salary, including death in service cover.
- Health Care Plan: Free comprehensive health care plan provided by BHSF for you and your family.
- Employee Assistance Programme: Wellness, mindfulness, and counselling services.
- Generous holiday allowance: Start with 25 days and grow to 30 days with service, plus bank holidays.
- Exclusive discounts on a range of purchases: Shopping vouchers, cinema tickets, holidays, travel, and more.
- Enhanced family-friendly policies: Maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
#Customer Service#Automotive#Logistics#Heavy Equipment
Company
Volvo Group
Job Posted
10 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bellshill, United Kingdom
Applicants
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