Customer Service Coordinator

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Support

In short

Emerson sucht einen Customer Service Coordinator in Busan, Korea. Zu den Aufgaben gehören die Verwaltung des Kundendienstes und der Bestellabwicklung sowie die Verwendung des Oracle ERP-Systems. Erforderlich sind Kommunikationsfähigkeiten auf Koreanisch oder Englisch und Kenntnisse in Excel.

Responsibilities

Manage overall customer service and order administration operations.
Enter and manage customer orders using the Oracle enterprise resource planning system.
Process Marine and Industrial orders accurately and efficiently.
Monitor and manage requested and confirmed delivery dates.
Review and manage orders placed on hold.
Create and maintain customer records, item codes, and end-user information.
Verify pricing against applicable price agreements.
Review customer purchase orders to ensure that pricing and order details are accurate and aligned.
Collaborate with cross-functional departments to address and resolve order-related matters.
Communicate order status and relevant updates clearly to customers and internal stakeholders.
Support booking and sales activities while maintaining a professional, customer-focused experience.

Requirements

Entry level candidates or candidates with 3 to 7 years of relevant work experience in customer service, order administration, sales support, or a comparable operational role.
Required experience using Oracle enterprise resource planning systems.
Ability to communicate effectively in Korean or English.
Proficiency in Microsoft Excel.
Strong communication and collaboration skills, with the ability to work effectively across cross-functional departments.
Strong attention to detail and the ability to manage order information accurately.
A customer-focused approach to identifying and resolving issues.

Desired Qualifications

Experience in customer service or order administration within a global business environment.
Fluent in Korean.
Experience processing Marine or Industrial customer orders.
Experience reviewing customer purchase orders and price agreements.
Experience maintaining customer, item code, or end-user information in an enterprise system.

Benefits

Value every employee’s contribution.
Foster a workplace built on respect, collaboration, and continuous growth.
Welcome applicants with varied experiences and career paths.
Develop your skills through award-winning employee development programs.

Skills

OracleMicrosoft Excel

#customer service#order administration#sales support#operational role#Oracle#Microsoft Excel#communication#collaboration#attention to detail#customer-focused

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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