Customer Sales Support Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Sales Operations · Customer Success
In short
Alfa Laval is looking for a Customer Sales Support Manager in Pune to lead their customer sales support team, focusing on order execution and price management. The role requires an Engineering graduate with 10-12 years of experience and strong leadership and commercial skills.
Responsibilities
- Accountable for delivering net invoicing across Energy Capital Sales business.
- Local Pricing Process Owner, ensuring effective price management and consistency.
- Drive implementation of new business initiatives to enhance profitability and efficiency.
- Ensure Process governance and Discount approval management in CRM.
- Take advance actions of material or equipment based on LOA.
- Lead Customer sales support team to achieve business goals by providing prompt response to customer needs.
- Ensure customer sales support actively supports Regional Sales and takes responsibility for quotations.
- Implement TP process for creating & updating customer price lists, discount matrixes in discount tool.
- Support business for reviews & pricing decisions.
- Support business in implementing rate contracts for customers & distributors.
- Develop intra-organizational network to ensure smooth and timely execution of customer orders.
- Instrumental in implementation of changes and information for service sales process.
- Utilize best practices and synergy within Service and CS.
- Act and implement new tools, initiatives, campaigns etc.
Requirements
- Engineering graduate having 10-12 Years experience.
- Leadership and management skills.
- Good knowledge of engineering concepts, market intelligence and commercial aspects of the product related capital sales business.
- Technical skills: MS Office, ERP, material management.
- Applying Expertise and Technology.
- Creative and Innovative.
- Entrepreneurial and Commercial Thinking.
- Persuading & influencing.
- Analysing.
- Communication skills (structure and clarity).
Desired Qualifications
- Lean sigma certification (preferable).
Benefits
- An interesting and challenging position in an open and friendly environment.
- Opportunity to help each other to develop and create value for our customers.
- Work in a young innovative traditional company with more than 130 years of history and 3 decades in the region.
- Opportunity to drive purpose of Accelerating the success of the customers, people and our planet.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Work will have a true impact on Alfa Laval’s future success.
- Will be learning new things every day.
- Equal opportunity employer and value diversity at our company.
- Do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#sales support#customer service#management#pricing#order execution
Company
Alfa Laval
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Pune, India
Qualification
Undergraduate
Applicants
Be an early applicant