In short
We are hiring a Customer Relations Team Leader for our new IKEA store in Chandigarh, India. This role involves ensuring excellent customer experiences, supporting and coaching the team, and contributing to sales growth in a fast-paced retail environment.
Responsibilities
- Ensure a fast, efficient, and friendly customer experience across all Customer Relations areas.
- Handle customer issues accurately, positively, and efficiently, stepping in when escalations are required.
- Support, coach, and empower co-workers so they are confident and ready to help customers at all times.
- Lead by example on the shop floor, spending time with your team to guide, support, and develop them.
- Ensure the department is well-equipped, organised, and staffed according to customer flow.
- Work closely with other store functions to improve the overall shopping experience.
- Actively seek and act on customer feedback to drive continuous improvement.
- Contribute to department and store action plans and take ownership of agreed goals.
- Monitor service performance, productivity, and costs, taking action where needed.
- Ensure safety, security, and compliance with cash handling and store procedures.
Requirements
- Customer-focused leader passionate about creating positive shopping experiences and building long-term customer relationships.
- Ability to lead by example, live IKEA values, and work in a fast-paced retail environment.
- Confident in supporting and coaching co-workers, handling customer situations calmly, and making sound decisions.
- Motivated by developing people, improving ways of working, and contributing to sales growth and profitability.
- Values teamwork, simplicity, and responsibility.
- Driven to continuously learn and grow—both personally and professionally.
Desired Qualifications
- Experience in leading and developing a team.
- Understanding of retail operations and customer service principles.
- Ability to balance customer needs with business priorities.
Benefits
- Work in a dynamic retail environment.
- Opportunity to create meaningful experiences for customers.
- Be part of a team passionate about people and home furnishing.
#retail#customer service
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chandīgarh, India
Applicants
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