The Job

Customer Relations Assistant

Retail & Consumer Services · Customer Service · Customer Support

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In short

IKEA Nottingham seeks a Customer Relations Assistant to welcome customers, resolve queries, and support returns and product assembly. This part-time role offers a competitive hourly rate of £13.45 and various IKEA benefits. A customer-first mindset, computer literacy, and strong problem-solving skills are essential.

Responsibilities

  • Greet customers at the main entrance.
  • Work on checkouts and returns desk to support customers.
  • Resolve customer complaints using knowledge, resilience, and problem-solving skills.
  • Handle returned products accurately and escalate issues.
  • Assist customers with product assembly and order/exchange spare parts.

Requirements

  • Take initiative and juggle multiple responsibilities.
  • Value teamwork and complete assignments without direct supervision.
  • Have a customer-first mindset, making customers feel valued and supported.
  • Be computer literate and willing to work with technology.
  • Maintain composure and patience when dealing with various customers and complex complaints.

Desired Qualifications

  • Flexibility to match your life and our business needs can be discussed during the interview.

Benefits

  • Competitive hourly rate of £13.45.
  • 8 hours weekend only.
  • 12 & 16 hours weekly, working up to 3 days out of 7 and 3 out of 4 weekends.
  • Working hours between 9am to 9:30pm.
  • 15% IKEA discount & discount portal.
  • Life Assurance of 4 times your pay.
  • Enhanced statutory pension contributions.
  • Interest-free loans.
  • Given Day - Additional days' paid leave.
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks.
#Customer Relations#Customer Service
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Company

IKEA

Job Posted

1 month ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Associate

Locations

Nottingham, United Kingdom

Applicants

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