Customer Experience Co-worker II
Retail & Consumer Services · Customer Service · Customer Support
In short
IKEA is seeking a Part-Time Customer Experience Co-worker II in West Chester, Ohio. This on-site role involves ensuring accurate transactions, solving customer problems, and building loyalty through positive interactions. The position offers a pay range of $17.58 to $24.83 per hour and requires availability including evenings and weekends.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately to facilitate future improvements.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides a simple and efficient handover experience, offering and selling services when needed.
- Provides a simple and smooth returns and exchange experience, collecting high-quality data.
Requirements
- 1 year sales or customer service experience preferred.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#customer service#retail
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Part Time
WorkMode
On Site
Experience Level
Associate
Locations
West Chester, United States
Applicants
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