Customer Experience Analyst 2

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Emerson is looking for a Customer Experience Analyst 2 in Liège, Belgium. This hybrid role involves serving as a primary contact for post-delivery customer support, building strong relationships, and collaborating with internal and external teams to ensure customer satisfaction and business growth. The ideal candidate has experience in customer service or similar environments and strong problem-solving skills.

Responsibilities

Serve as the primary point of contact for customer post-delivery support requests.
Build strong, trusted relationships with customers by understanding their business needs.
Coordinate with internal teams to address customer concerns and deliver effective solutions.
Connect customers with appropriate resources, including product training and best-practice guidance.
Monitor and follow up on internal operational activities to support timely execution.
Coordinate with external service providers and internal stakeholders to support shipment-related activities.
Manage customer disputes and disputed invoices.
Collect and communicate required cost information to support accrual accounting processes.
Develop clear, structured reports, presentations, and customer communications.
Monitor customer product consumption and usage trends to identify replenishment needs.
Promote additional products, spare parts, and service offerings.
Identify and communicate business expansion opportunities to the sales organization.
Recognize potential business risks and support issue resolution.
Assist customers with troubleshooting and problem analysis.
Contribute to continuous improvement initiatives.

Requirements

Experience supporting customers in a customer service, customer experience, inside sales, order management, aftermarket support, or similar business environment.
Ability to communicate effectively with customers and colleagues across different functions and cultures.
Strong problem-solving and analytical skills with the ability to manage multiple priorities simultaneously.
Experience coordinating activities across teams to deliver positive customer outcomes.
Ability to prepare reports, analyze data, and communicate insights clearly.
Customer-focused mindset with a commitment to delivering high-quality service.
Proficiency with business systems and common productivity applications.
Fluency in English, both written and verbal.
Legal authorization to work in Belgium.

Desired Qualifications

Experience working in industrial, manufacturing, automation, valves, flow control, or engineered products environments.
Additional European language skills, particularly French and/or Dutch.
Experience supporting complex customer accounts in an international business environment.
Familiarity with customer relationship management (CRM) and enterprise resource planning (ERP) systems.
Experience handling customer claims, dispute resolution, invoice management, or aftermarket support activities.
Ability to identify commercial opportunities while maintaining a customer-centric approach.
Experience working closely with sales, service, logistics, and operations teams.

Benefits

Opportunity to grow your career
Meaningful impact by strengthening customer relationships
Contribution to Emerson's commitment to operational excellence and customer success
Ongoing career development and growing an inclusive culture
Support to thrive through mentorship, training, or leadership opportunities
Investment in your success

Skills

CRMERP

#Customer Support#Customer Experience#Inside Sales#Order Management#Aftermarket Support

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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