Customer Coordinator
Retail & Consumer Services · Customer Service · Customer Support
In short
Responsibilities
- Oversee day-to-day operations including opening and/or closing duties.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response.
- Enhance the shopping journey of visitors by collaborating with all functions.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in relevant systems to improve customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability.
- Offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer.
- Take part in additional department responsibilities to secure the daily operation.
- Contribute to an environment where the IKEA culture is a strong and living reality.
Requirements
- 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.
- Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…
Company
IKEAJob Posted
1 hour ago
Expires
Potentially expired
Employment Type
Full Time
Work mode
On Site
Salary
US$24.72–33.19 / hr
Hours per week
40
Experience Level
Mid-Senior
Locations
East Palo Alto, United States
Applicants
Be an early applicant
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