Customer Care Representative
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
Responsibilities
- Responsible for regional quotations/enquiry and follow up through SFDC, including assigning potential demand to regional sales team
- Prepares and administers all commercial documentation such as formal quotation, contract and the relative agreements, and does proper record retention
- Coordinates with other departments to follow the customer or sales demand, ensuring customer satisfaction and building long-term relationships
- Processes customer orders accurately and efficiently through the relative ERP system
- Investigates and resolves customer complaints or issues related to products, delivery, service or others, and determines what corrective action needs to be taken
- Monitors goods delivery and coordinates with customers to pick the goods on schedule, arranging the shipment
- Handles payment collection & credit support and monitoring, assisting the Finance department with accounts receivable on cash application
- Tracks and follows customer forecasts
- Maintains accurate records of customer interactions, orders, and transactions
- Performs other assignments by the company
Requirements
- Bachelor’s degree or above
- Minimum two years’ working experience in customer service, preferably in the industrial automation products or manufacturing industry
- Effective spoken and written English
Desired Qualifications
- Good computer skills with other MS office, PowerBI, CRM software (e.g. Salesforce, 4TH Shift, Oracle)
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism, and work under pressure
- Excellent interpersonal communication skills and administrative skill
- Marketing / commerce/ technical graduate
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Skills
About Emerson
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…
Company
EmersonJob Posted
1 day ago
Employment Type
Full Time
Work mode
On Site
Hours per week
40
Experience Level
Associate
Locations
Xi'an, China
Qualification
Applicants
Be an early applicant
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