CTK Svc Associate (S), Centralized Time Keeping - CTK

Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support

In short

Amazon's Centralized Timekeeping team is seeking an Associate (S) to handle employee inquiries regarding time and attendance, perform accurate data entry, and ensure compliance with HR policies and laws. This role involves taking ownership of employee cases, documenting process improvements, and working in a confidential environment.

Responsibilities

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies and ensure compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement.
Maintain a strong focus on customer service.
Report directly to the Time and Attendance Manager or designated Point of Contact.

Requirements

6+ months of human resources experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Bachelor's degree
Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)

Desired Qualifications

1+ years of human resources experience
1+ years of Microsoft Office products and applications experience

Skills

Microsoft OfficeExcel

#Administrative Support

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website