Community Management Associate, Selling Partner Communities (SPC)

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support

In short

The Selling Partner Communities team is seeking a Community Management Associate to engage with sellers on Amazon's Seller Forums and Social Media. This role involves resolving seller cases, moderating content, and troubleshooting issues using internal documentation and AI-assisted tools, ensuring adherence to SLAs and community guidelines.

Responsibilities

Resolve Seller cases in Amazon Seller Forums across assigned categories following established SOPs and Playbooks, ensuring timely responses within defined SLAs.
Handle Social Media cases via Sprinklr following defined triage procedures, routing escalations to senior team members.
Moderate Forums threads and Social Media channels for community guidelines adherence, flagging policy violations for review.
Troubleshoot seller issues using internal documentation (Help Hub, SOPs, Wiki).
Escalate when actions deviate from available procedures.
Maintain accurate case annotations, PAA notes, and closure codes for every case.
Support community engagement initiatives, contributing to healthy Amazon-Seller conversations across Forums and Social channels.
Identify recurring seller pain points during daily case work and flag to senior CMs or Category Captains for trend analysis.
Support program/project activities for launches, announcements, and process changes as directed.
Participate in knowledge sharing, cross-training, and team meetings to build category expertise.
Leverage AI-assisted response tools for case efficiency, validating all AI outputs before posting for accuracy.

Requirements

1+ years of sales experience
Bachelor's degree
Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
Experience troubleshooting issues using documentation and knowledge bases
Willingness to learn and adopt new technologies including AI-assisted tools

Desired Qualifications

Experience with industry standard social listening and campaign management tools
Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process is available upon request for individuals with disabilities.

Skills

AIEnglish

#Administrative Support

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