Community Management Associate, Selling Partner Communities (SPC)

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

Amazon is seeking a detail-oriented Community Management Associate for its Selling Partner Communities (SPC) in Hyderabad. This role involves supporting engagement efforts on Seller Forums and Social Media, resolving seller cases, moderating content, and troubleshooting issues using internal documentation and AI-assisted tools. The ideal candidate has 1+ years of sales experience, a Bachelor's degree, and strong communication skills.

Responsibilities

Resolve Seller cases in Amazon Seller Forums and handle Social Media cases following established SOPs and Playbooks.
Moderate Forum threads and Social Media channels for community guidelines adherence.
Troubleshoot seller issues using internal documentation and escalate when necessary.
Maintain accurate case annotations and closure codes.
Support community engagement initiatives and identify recurring seller pain points.
Participate in knowledge sharing and team meetings.
Leverage AI-assisted response tools and validate outputs.

Requirements

1+ years of sales experience
Bachelor's degree
Experience troubleshooting issues using documentation and knowledge bases
Experience in written and spoken English
Ability to compose grammatically correct, concise and accurate written responses
Willingness to learn and adopt new technologies including AI-assisted tools

Desired Qualifications

Experience with industry standard social listening and campaign management tools
Experience working with fast-moving, high-performance teams
Experience driving innovative solutions tailored to unique business environments

Benefits

Inclusive culture empowers Amazonians
Support for workplace accommodations for individuals with disabilities

Skills

SprinklrAI

#Community Management#Selling Partner Communities#Amazon Seller Forums#Social Media#Customer Support

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