Cluster Manager , Quick Commerce

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Warehouse Operations

In short

The Cluster Manager for Quick Commerce at Amazon Now is responsible for the end-to-end operations of dark stores, focusing on customer experience, cost efficiency, and network growth. This role requires leadership in managing fulfillment centers, ensuring quality and productivity, and driving process improvements.

Responsibilities

Ensure a safe work environment.
Lead and supervise 3P run Micro Fulfillment Centers.
Responsible for the overall Quality, Productivity and dark store performance.
Appraise performance; resolve problems; and address staffing needs.
Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensuring Building heath and inventory metrics with best in class quality metrics.
Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
Proactively identify and lead process improvement initiatives.
Learn and understand the system interventions for order processing.
Apprise teams down the line of new process implementation and control measures required.
Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
Ensure best practices in people management and accountable for compliance, Connections and scorecards.
Manage People and team development.
Create leaders and talent pipeline.
Do cross functional and cross mile interfacing and take up for the best practices and initiatives.

Requirements

1+ years of employee and performance management experience.
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience.

Skills

performance managementprocess improvementlean techniquesproject management

#Cluster Manager#Quick Commerce#Operations#Fulfillment#Management

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