The Job

Checkout Services Team Leader

Retail & Consumer Services · Customer Service · Retail Management · Customer Support

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In short

We are looking for a customer-focused leader for our Checkout Services Team. You will ensure a fast, efficient, and friendly checkout experience while supporting your team and the business through effective management and development.

Responsibilities

  • Lead and support checkout co-workers to deliver a positive payment experience for every customer.
  • Ensure the checkout area is well maintained, properly equipped and ready throughout the day.
  • Make sure the right number of co-workers are in the right place at the right time, based on customer flow.
  • Monitor queues and waiting times and take appropriate action to maintain agreed service levels.
  • Support co-workers in resolving customer issues and handle escalated customer needs quickly and positively.
  • Ensure accurate payment handling and compliance with cash-handling and security procedures.
  • Conduct daily spot checks to ensure proper payment and operational accuracy.
  • Coach and develop checkout co-workers, building their knowledge, confidence and ability to support customers.
  • Use customer feedback and operational insights to identify improvements and improve the overall shopping experience.
  • Work with the manager and other functions to identify root causes of recurring problems and implement better ways of working.
  • Contribute to checkout action plans and take ownership of agreed activities and targets.
  • Monitor daily and weekly service performance and take action when results are below expectations.
  • Support cost-effective ways of working while balancing business needs with customer satisfaction.
  • Act as a role model for IKEA values and contribute to a positive and collaborative team culture.

Requirements

  • Experience in checkout services, retail or a customer-focused service environment.
  • Strong ability to organise and prioritise your own work and the work of others.
  • Ability to plan staffing according to customer flow and business needs.
  • A customer-first mindset with the ability to understand and respond to customer needs.
  • Good communication skills and the ability to adapt your communication style to different people.
  • Confidence in making decisions and solving customer or operational issues.
  • Good analytical and problem-solving skills.
  • Computer proficiency and the ability to read and understand written English.
  • A collaborative approach and the ability to work effectively with colleagues across different functions.
#retail#customer service#team leadership
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Company

IKEA

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bangalore, India

Applicants

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