Checkout Services Team Leader

Retail & Consumer Services · Customer Service · Retail Management · Customer Support

In short

We are looking for a customer-focused leader for our Checkout Services Team. You will ensure a fast, efficient, and friendly checkout experience while supporting your team and the business through effective management and development.

Responsibilities

Lead and support checkout co-workers to deliver a positive payment experience for every customer.
Ensure the checkout area is well maintained, properly equipped and ready throughout the day.
Make sure the right number of co-workers are in the right place at the right time, based on customer flow.
Monitor queues and waiting times and take appropriate action to maintain agreed service levels.
Support co-workers in resolving customer issues and handle escalated customer needs quickly and positively.
Ensure accurate payment handling and compliance with cash-handling and security procedures.
Conduct daily spot checks to ensure proper payment and operational accuracy.
Coach and develop checkout co-workers, building their knowledge, confidence and ability to support customers.
Use customer feedback and operational insights to identify improvements and improve the overall shopping experience.
Work with the manager and other functions to identify root causes of recurring problems and implement better ways of working.
Contribute to checkout action plans and take ownership of agreed activities and targets.
Monitor daily and weekly service performance and take action when results are below expectations.
Support cost-effective ways of working while balancing business needs with customer satisfaction.
Act as a role model for IKEA values and contribute to a positive and collaborative team culture.

Requirements

Experience in checkout services, retail or a customer-focused service environment.
Strong ability to organise and prioritise your own work and the work of others.
Ability to plan staffing according to customer flow and business needs.
A customer-first mindset with the ability to understand and respond to customer needs.
Good communication skills and the ability to adapt your communication style to different people.
Confidence in making decisions and solving customer or operational issues.
Good analytical and problem-solving skills.
Computer proficiency and the ability to read and understand written English.
A collaborative approach and the ability to work effectively with colleagues across different functions.

Skills

Customer RelationsCommunicationAnalytical SkillsProblem-solving

#retail#customer service#team leadership

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

See all open jobs at IKEA Read more about IKEA Website