Back Office Customer Service Team Leader
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success
In short
Responsibilities
- Secure timely and accurate order fulfilment by managing design master data and packaging/material orders.
- Prioritize and allocate back-office activities based on workload, business criticality, and customer impact.
- Support the team in complex operational situations and stakeholder negotiations.
- Ensure compliance with global controls and standardized processes, and support audits.
- Ensure the organization, competence, and capacity of the team align with business needs.
- Build development plans, foster continuous learning, inclusion, and empowerment within the team.
- Provide daily coaching, guidance, and on-the-job training to support individual and team growth.
- Create an inclusive environment where diverse perspectives are valued.
- Ensure strong alignment between supply chain operations and market strategies.
- Build and maintain a collaborative environment with all customer service process departments.
- Act as the local order management process driver for the Shared Service Centre site.
- Drive the implementation of global and local projects to enhance back-office customer services operations.
- Lead World Class Manufacturing (WCM) activities for productivity improvements.
- Ensure operational performance and productivity topics are discussed with relevant teams.
- Drive smooth, accurate, and timely order management processes for high-quality customer experience.
- Actively track service levels and lead continuous improvement initiatives using data analytics.
- Liaise with factories and ISC teams, representing the customer's voice and resolving escalations.
Requirements
- Around 5 years of operational experience in supply chain, customer service, order fulfilment, or similar fields.
- Relevant experience in team management or coordinating people.
- Proven project management skills with the ability to lead initiatives and secure stakeholder alignment.
- Excellent stakeholder management skills, balancing priorities and collaborating effectively.
- Strong English communication skills, both written and verbal.
- University degree.
- A structured way of working with the ability to oversee multiple operational flows.
- A proactive, improvement-oriented mindset, seeking to simplify, automate, and enhance processes.
- A leadership style promoting inclusion, empowerment, learning, and open communication.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
Skills
About Tetra Pak
We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…
Company
Tetra PakJob Posted
3 days ago
Expires
in 1 week
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Budaörs, Hungary
Qualification
Applicants
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