Assistant Workforce Manager (Capacity Planning)
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
Responsibilities
- Conduct detailed analysis of historical and current data to identify trends, patterns, and opportunities for improvement.
- Utilize forecasting techniques to predict future demand and align resources accordingly.
- Collaborate with cross-functional teams to develop accurate and reliable capacity forecasts.
- Determine optimal staffing levels and allocation of resources based on forecasted demand.
- Monitor and track key performance indicators (KPIs) related to capacity planning.
- Continuously evaluate and enhance capacity planning processes and methodologies.
- Generate regular and ad-hoc reports on capacity planning metrics, performance trends, and resource utilization.
Requirements
- Proven experience in capacity planning, preferably in a contact center or service-oriented environment.
- Strong analytical and quantitative skills, with expertise in statistical modeling, forecasting techniques, and data analysis.
- Proficient in using capacity planning tools, workforce management software, and advanced spreadsheet applications.
- Excellent communication skills, with the ability to present complex data in a clear and concise manner.
- Strong problem-solving abilities and attention to detail.
- Demonstrated leadership skills, with the ability to motivate and develop a team.
- Ability to work under pressure, manage competing priorities, and meet tight deadlines.
- Knowledge of industry best practices in capacity planning and workforce management.
Benefits
- Day 1 HMO
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom’s Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service
Skills
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Company
TranscomJob Posted
1 week ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Pasig, Philippines
Applicants
Be an early applicant
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